> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reallifeglobal.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t see subscription prices

If you’re trying to check our subscription plans and pricing on the app but can’t get any information, we suggest:

* Try switching your network - from wi-fi to mobile data or the other way around
* If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
* If you’re using wi-fi, moving closer to its source can help you have better stability

This issue can also be related to a blockage or sanctions between either your country and/or the servers we use. 
If you’re aware of any limitations due to blockages, to use the app, you'll probably need to use a VPN. 

[In this article](https://help.reallifeglobal.com/en/article/when-certain-countries-are-having-a-problem-logging-in-q2rbl0/), we explain how to find a solution for the issue.

If the suggestions above don’t help, please write us at [appfeedback@reallifeglobal.com](mailto:appfeedback@reallifeglobal.com) so we can investigate it further. We will need the following information:

* Your phone model and system version (iOS or Android)
* RealLife app version installed on your phone
* Did you get error messages or notifications when accessing the pricing page?
* Did you notice if the screen took too long to load?
* Are you using a VPN service?
* Which country are you using this from?

This information helps us diagnose your issue and pass it on to the product team if necessary.