> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reallifeglobal.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The content of the app isn't loading

If you’re facing issues with the content of the app not loading, we suggest you:

* Make sure you have the latest version of the app (you can check it in your App Store).
* Try switching your network - from wi-fi to mobile data or the other way around
* If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
* If you’re using wi-fi, moving closer to its source can help you have better stability

If the suggestions above don’t help, write us at [appfeedback@reallifeglobal.com](mailto:appfeedback@reallifeglobal.com) so we can investigate it further. As much of the following information will be really helpful to assist you:

* your phone model and system version (iOS or Android)
* RealLife app version installed on your phone (You can find this information on the app - tap your picture and check the info above the "Send Feedback" button.

* When did it start? How often does it happen?
* Are you using a VPN?
* You need a good and stable connection for it to work. It would be extra helpful if you could download [Ookla's](https://www.speedtest.net/) application, change the server to CarolinaConnect (Lexington, SC), proceed with the test, and take a screenshot with the results, so we can take a better look. We'll be sharing a visual with the steps below:

![](https://storage.crisp.chat/users/helpdesk/website/720d5603548b3400/ookla-test-setting-server_w5bfft.png)

This information helps us diagnose your issue and pass it on to the product team if necessary.