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# What happens to my Speaking Club call recordings?

We appreciate your trust, and we want to be transparent about why and how we use call recordings, and how they make the RealLife Speaking Club better for you and everyone. 

###### 1. To make Speaking Club a safer, more trusted space 
RealLife's mission is to build *the world's most trusted space for Global Citizens* to live their English. Most Speaking Club users are exactly that - trustworthy Global Citizens - but a small number struggle to follow our community guidelines.

We can't put a human moderator on every call, and while we do have AI solutions in place to help us moderate, it's often hard to know who's telling the truth when one user reports another. A recording gives us the ability to actually check, and to moderate the community faster and more fairly.

For any call where either side reports an issue, we save the recording indefinitely, and it's likely to be reviewed (by our AI and/or our human safety team).

###### 2. To generate AI feedback reports on any call 
We also use recordings to generate AI feedback reports after a call: what you did well, and specific ways to improve - mistakes to fix, useful collocations, new expressions to try.
* This is a Premium feature. Alongside the written feedback, a report includes the transcript that you can follow word-by-word and even get definitions to help you expand your vocabulary, and the audio that allows you to compare your speaking progress call by call.
* Free members get one sample report. Premium members can generate up to 64 minutes of reports a week.

**A few more specifics:**
* Recordings, and any data drawn from them, are never sold or shared. Access is limited to a small, authorized, and very trustworthy internal safety team. 
* The only other person who can access a call's recording is the partner you spoke with, and only if they generate their own AI feedback report from that call.
* If a call isn't part of a behavior report or an AI feedback report - yours or your partner's - nobody reviews it, and it's deleted after two weeks.

Once again, thank you for trusting us. Our team is always open to questions or feedback at [__fluencyteam@reallifeglobal.com__](mailto:fluencyteam@reallifeglobal.com).