People don't hear me

If you connect to somebody and they can’t hear you, we first suggest you try:

• Check if you’re not muted.
• Try tapping the microphone button to deactivate and activate your mic again.
• Try to use earphones (wired or Bluetooth). We recommend you connect them before opening the app
• If you were using earphones, try switching to the loudspeaker.
• Try checking and switching networks or improving it - getting closer to a wi-fi source or getting a better mobile data signal can improve speed and stability, avoiding issues,
• Make sure you have the latest version of the app (you can check it in your App Store).

To diagnose the issue for us, please try to make 5 calls. If you face the issue in more than 3 of them, then please write to us at fluencyteam@reallifeglobal.com and let us know.

Also, please describe a bit more about the issue that you’re having. We need the following information:

• your phone model and system version (iOS or Android)
• the RealLife English app version installed on your phone
• were you using earphones (wired or Bluetooth) or not?
• do you know how fast your internet connection is? (can you test it on this page https://fast.com/ and send us a screenshot at this page?).

This information helps us diagnose your issue, and if necessary, pass it on to the product team.

Updated on: 01/05/2024