I can’t see subscription prices

If you’re trying to check our subscription plans and pricing on the app but can’t get any information, we suggest:

• Try switching your network - from wi-fi to mobile data or the other way around
• If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
• If you’re using wi-fi, moving closer to its source can help you have better stability

This issue can also be related to a blockage or sanctions between either your country and/or the servers we use.
If you’re aware of any limitations due to blockages, to use the app, you'll probably need to use a VPN.

In this article, we explain how to find a solution for the issue.

If the suggestions above don’t help, please write us at appfeedback@reallifeglobal.com so we can investigate it further. We will need the following information:

• Your phone model and system version (iOS or Android)
• RealLife app version installed on your phone
• Did you get error messages or notifications when accessing the pricing page?
• Did you notice if the screen took too long to load?
• Are you using a VPN service?
• Which country are you using this from?

This information helps us diagnose your issue and pass it on to the product team if necessary.

Updated on: 22/07/2024