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Information about our App
How to Deal with Behavior Violations
Our amazing community of nice, supportive, Global Citizens is an important thing that makes our app stand apart. However, we're working very hard to keep the community safe, wholesome, and learning-focused, so anybody using the app should keep in mind:
Why the 8 minute time limit?
We know that it's really desirable to extend the conversation with people we feel really connected to, and we are working to make that possible. The main reason why we don't offer this is that we want to ensure that people are always connecting and reconnecting, o that every time you press the “speak now” button, there’s somebody to connect with. We are, however, developing a premium “remove the timer” feature that will soon be available to paying users for a small monthly subscription. As
Why am I having connection problems?
We recognize that the Global Speak Connections don't work 100% of the time. We're constantly improving our technology every day, but you should be able to connect successfully most of the time. This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control.
Are there Native Speakers on the App?
While you can enjoy pre-recorded podcast lessons from our native coaches under the Podcast tab, and our coaches might jump on the app every once in a while, the purpose of the Global Speak portion of the app is to connect English speaking learners from around the world (other non-natives), which we strongly believe is an effective strategy to gain fluency. If you're in doubt about the benefit of speaking with non-natives, we highly recommend you listen to this podcast ([Is it Possible to Speak
How to use the RealLife English App
This is a new app, so if you're confused about something, please don't hesitate to let us know at
This helps us improve the app and make it more intuitive and easier to use. 3 Resources on How to Use the App 3 minute video of "How the RealLife App Works," which you can watch here. This is a great introduction to the app, whether you've tried it out or not. Next, we recommend that you download the app, and
How to download the podcasts
The app currently does not provide a "download/ listen offline" feature (it is on our roadmap for the coming months), but here are a few strategies to listen to our podcast offline (for example, while you're walking your dog, cooking, running, etc 😉) Android: [Google Podcasts](https://play.google.com/store/apps/de
Depending on the time of day, there are certain "down times" that you may have to wait longer time periods (sometimes up to several minutes), as there are less people online (the middle of the night for much of the world). This happens mostly between 2 am and 7 am CEST (9 pm - 2 am BRT/ ART).
If you're unable to log-in, there could be a few reasons why this is happening. If you're in Iran or China, please read this article. If you're from another part of the world, please write an e-mail at
so we can better understand your issue and solve it. Any screenshots, error messages, or other information you can provide is helpful!
Speaking with Different Leveled Learners
Keep in mind that on the RealLife English App you're likely to speak with English learners of all levels - even people that struggle to communicate. Just like any learning community, there's always people at higher and lower levels, and moments where you'll give (teach) and moments where you'll receive (learn). A few reasons why we believe in this: Even if the person is at a lower level, you'll still be practicing your English and building fluency. The idea that the person's mistakes are c
How to Give Feedback/ Suggestions for the App
If you have any feedback or suggestions, we receive it with open arms and are always listening. It's learners like you who guide us on making the app RealLife App better. To give feedback inside the App, click on your picture in the upper left, and you'll see an option on the bottom to "send feedback". If you're not on the app, you can check out [our product roadmap,](https://roadmap.reallifegloba
How to add 4 minutes
Every conversation has a 4 minute limit, but you can extend an additional 4 minutes if both people agree. If you haven't already, we recommend watching the Global Speak section of this "how to use the app" video: If you want to extend the conversation, you need to request to the other person that you want to extend the conversation by pressing the "+4 minutes" button, which is on the bottom part of the screen, it will help if you ask them "he
Can I have my camera off while talking?
We noticed that some students who just start using our app may feel nervous, shy, or embarrassed at the thought that they will press the Speak button and be connected to total strangers. Anyone might feel uncomfortable in this type of situation, especially when they communicate in a foreign language. And the fear to be judged not only by their English but appearance as well freezes them up and doesn't allow the conversation to go smoothly.
Global Citizen Commitment
Welcome to the Global Speak! We invite you to a world beyond borders where you will connect to speak English with other learners from around the world. To keep our community amazing we need you to make a commitment (promise) to bring your best, most global Citizen self. As a RealLife Global Citizen you promise to: Always be respectful to your speaking partners - kind, patient, supportive of cultural and linguistic difference Not flirt with or express romantic interest in your partner
Available Devices for the RealLife App
At the moment, the app is available for both iOs (iPhone, iPad) users or Android phones. It is not available only for desktop computers or Android Tablets at the moment. If you're an iOS user, you can download it here, and on Android click here to download it. If you have any issues, questions or concerns don't hesitate to send us a message at Flu
About the RealLife English app
We are happy that you are interested in our app. It is a tool that we developed to guide you beyond the classroom, to live, learn, and speak English in the real world. With our RealLife English app, you can practice listening to native speech and speak with other learners from around the world while also discovering new cultures. In addition to that, you can get a full interactive transcript and vocabulary for our RealLife English Podcast and Beyond Borders Talk Show episodes. [Join
How to download the app
You can find the RealLife English App on this Google Play Store Page (Android), or on the RealLife English App Store Page (iOS). If you have questions, problems download
When certain countries are having a problem logging in
Cases, where our learners can’t login, are often related to the location that you are connecting from. It’s rare, but when it does happen, there’s a good chance it’s servers blocking connections based on location, such as: You live in a country (China, Iran) that is blocking our servers (or vice versa) You are connecting from a place that has stronger firewalls that restrict access (like a government building, university, or some companies) Some internet providers block certain servers
How to delete my RealLife App account
We feel sorry that you want to leave. But if you are sure about it, send us an e-mail on
with the subject: "Delete my Account from the App". You can leave the body empty.
How to update the RealLife English app
If you see an "Update Required" screen, the app needs to be updated. Please follow the download and update instructions. How to download the App If you're trying to update the RealLife App, but Google Play Store doesn't offer an option, you might: Need to wait until the app reloads its cache by itself. Force the cache update manually [Please check these instructions on how to do it.](https://www.notion.so/realli