• How to use the RealLife English App

  Learning English is about building real-life fluency that empowers you to communicate naturally and confidently. That’s exactly why we created this app: to be your perfect companion on the journey to mastering English in a practical and enjoyable way. Step 1: Learn with Engaging Lessons Our app provides aPopular

• What is the Global Passport?

  Currently the Global Passport really is no more than your profile, but we intend to evolve it in many ways to really honor the metaphor of "English being your Global Passport". For example, the passport will show how many countries you've been connected to, which represents your journey around the world and on the way to becoming a Global Citizen - the more countries you visit virtually, the more badges you'll have!Popular

• Are there Native Speakers on the App?

  While you can enjoy pre-recorded podcast lessons from our native coaches under the Podcast tab, and our coaches might jump on the app every once in a while, the purpose of the Global Speak portion of the app is to connect English speaking learners from around the world (other non-natives), which we strongly believe is an effective strategy to gain fluency. If you're in doubt about the benefit of speaking with non-natives, we highly recommend you listen to this podcast Is it Possible to SpeakPopular

• How to download the podcasts

  The app currently does not provide a "download/ listen offline" feature, but here are a few strategies to listen to our podcast offline (for example, while you're walking your dog, cooking, running, etc 😉) Android: Google Podcasts is a good one ( find/ subscPopular

• How to change your photo on the Reallife app

  Adding a profile picture is a great way to personalize your account and make it easier for others to recognize you. Follow these simple steps to upload yours: Tap the menu (☰) in the top left corner. Select Profile. Tap "My Global Passport". Tap the camera icon to upload a picture—either take a new one with your camera or choose one from your gallery.Popular

• Can I have my camera off while talking?

  One of the most incredible things about a conversation is how much we communicate beyond words. A simple smile, a nod, or a hand gesture can make all the difference in helping us understand and connect with each other. That’s why conversations flow even better when both people can see each other’s expressions, emotions, and body language. However, we understand that speaking with someone new—especially in a foreign language—can feel intimidating. Many learners feel shy or self-conscious, not juSome readers

• Is the app safe for children?

  Legally speaking, this app is not made for children under 13. The great majority of people on the app are respectful, nice, and supportive. They meet the definition of Global Citizens. They make our app stand apart from other apps. However, there are some important coSome readers

• How to Deal with Behavior Violations

  Our amazing community of nice, supportive, Global Citizens is an important thing that makes our app stand apart. However, we're working very hard to keep the community safe, wholesome, and learning-focused, so anybody using the app should keep in mind:Some readers

• Why am I having connection problems?

  We recognize that the Global Speak Connections don't work 100% of the time. We're constantly improving our technology every day, but you should be able to connect successfully most of the time. This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control. We first suggest: Be sure to stay on the screen while the system connects you - If you leave the screen, you may have connection problems. Make sure you havFew readers

• How to extend my calls on Global Speak?

  Global Speak is your gateway to boosting your speaking skills, building confidence, and connecting with learners from all over the world—at the touch of a button! Each call has a 4-minute limit, but if you’re having a great conversation and want more time, you can extend the call for an additional 4 minutes—for free! Both participants just need to agree. How to Extend Your Call for Free If you’d like to continue your conversation, simply follow these steps: Tap "+4 minutFew readers

• Does the App track my location?

  It’s a very good practice to be cautious about sharing your personal info with others. We understand. The app is safe, we don’t collect your personal data or do anything with it, but if we search your profile in our system, it does show from where you’re using it. Just so you know, this is tracked by Google and Apple too. The app connects you to your speaking partners randomly, but they don’t know about your location unless you communicate that on your profile. If you want to ask about anFew readers

• How to have a great conversation on the App

  We understand that having a great conversation can feel challenging—especially when speaking in a new language for the first time or when you're looking for more confidence and ideas on what to talk about. But don’t worry! We’ve got you covered with some simple and effective strategies to help you navigate and enjoy your conversations. Check them out below: Plan Ahead with Topics & Questions Make a list of topics that interest you and prepare a few questions for your partner. This not onlyFew readers

• Speaking with Different Leveled Learners

  Keep in mind that on the RealLife English App you're likely to speak with English learners of all levels - even people that struggle to communicate. Just like any learning community, there are always people at higher and lower levels, and moments where you'll give (teach) and moments where you'll receive (learn). A few reasons why we believe in this: Take into consideration that in the real world, you will meet people from different learning and cultural backgrounds, in different stages ofFew readers

• Available Devices for the RealLife App

  At the moment, the app is available for both iOS (iPhone, iPad) users and Android phones. It is not available only for desktop computers or Android Tablets at the moment. If you're an iOS user, you can download it here, and on Android click here to download it. If you have any issues, questions or concerns don't hesitate to send us a message at apFew readers

• Global Citizen Commitment

  Welcome to the Global Speak! Your portal to a world beyond borders, where you will connect with other learners from around the world to ACTIVATE and LIVE your English! At RealLife, our mission is to connect 100 million Global Citizens by 2030, fostering a world beyond borders where everyone can live their English in RealLife. A Global Citizen sees beyond race, religion, nationality, sexual orientation, and politics, recognizing our shared humanity. This Global ConsciousnessFew readers

• How to leave a review about the App

  We truly appreciate everyone who takes a moment to leave a review for the RealLife App. Your feedback not only helps our rating but also empowers us to reach and support even more people on their English learning journey. If you want to leave us a review follow the steps inside the app: Tap on your profile picture Tap on “Send Feedback” button Choose "Share my story or experience" Rate the app (5 stars will make us happy!) Tap on Continue to App Store to help us spread our appFew readers

• How to Give Feedback/ Suggestions for the App

  Help us make the RealLife App even better! Your insights and ideas shape the future of our app, and we’re always listening. To share your feedback, tap your profile picture in the upper left corner and select "Send Feedback" at the bottom. Let’s build something amazing together! (https://storage.crisp.chat/users/helpdesk/website/720d5603548b3400/feedback-and-suggestions1xwe3bo.png =700x393) Experiencing an issue? If something isn’t working as it should and it's preventing you from usinFew readers

• How to report a user on the RealLife app

  The app has a really amazing free and public offering, so a lot of people use it. While most people are serious learners, in a minority of cases, you may run into inappropriate behavior. We rely on our users to report violations of the code of conduct (especially more severe cases). You'll have a chance to report any violation after each call, which will be evaluated, with proper action being taken, which is, if appropriate, to warn or block the user in question. To send us your feedback abouFew readers

• Nobody Online

  At certain times of the day, fewer people may be available to connect. This typically happens during global "low activity" hours, especially between 2 AM – 7 AM CEST (9 PM – 2 AM BRT/ART). If you're experiencing long wait times, try again later when more users are online. Still having trouble? Contact us at appfeedback@reallifeglobal.com, and we’ll be happy to assist you!Few readers

• Why are there bugs and issues?

  At RealLife App, we are committed to providing the best possible experience for our learners. While the app has evolved significantly since its launch, occasional bugs and issues may still arise. This is a natural part of any technology-driven platform, especially one that is constantly growing and improving. Our development team is continuously working on enhancements, releasing updates that include bug fixes, performance improvements, and new features. We take user feedback seriously and useFew readers

• No sound during conversation

  If you connect to somebody and the voice is breaking up or there’s no sound, we first suggest you: Check if your partner is not muted - a notification will be displayed on the screen Make sure your audio is turned on. Also, try to manually change the volume Try switching between modes - Earphone and loud-speaker Try a few more calls (5 would be ideal) to see if you face the same issue in all of them. If you’ve been facing this issue often and/or for a few days, we recommend: Make suFew readers

• Is the RealLife App free?

  At RealLife, we’re not just teaching English—we’re building a world beyond borders, where language is no longer a barrier but a bridge that connects people from every culture, background, and country. And you are a vital part of this movement! We believe that everyone, no matter their financial situation, should have the chance to be part of this global community. That’s why we offer a powerful free version of the RealLife App, giving you the tools to learn, connect, and grow—together.Few readers

• How to give permissions for camera and audio

  We ask you for permission to use your camera and audio when you first open the speaking part. If for some reason that didn't happen, now you can go to the settings of your phone: 👉 find Permissions 👉 find RealLife English app 👉 turn on the necessary permissions You can also turn on or off your camera for a conversation. Before you do it we encourage you to check this article. (https://storage.Few readers

• Recommend the App to your friends

  Open the RealLife English app Tap "Recommend app" Tap "Share invitation"Few readers

• Can I run the app on my computer?

  We know how convenient and helpful it can be to use the RealLife English app on your computer. At this moment, the app is still fully designed for Android and Apple smartphones, not supporting computers. We are aware that some Mac computers are now able to emulate many apps from the App Store, including ours - but as they are not designed for this type of device, you may find issues - which, for now, is our App’s case. Having the app available for computers is among our plans - so you can expecFew readers

• The content of the app isn't loading

  If you’re facing issues with the content of the app not loading, we suggest you: Make sure you have the latest version of the app (you can check it in your App Store). Try switching your network - from wi-fi to mobile data or the other way around If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability If you’re using wi-fi, moving closer to its source can help you have better stability If the suggestions above don’tFew readers

• Can't access my Premium features

  If you’re a Premium user and, for some reason, stopped having access to your Premium features we suggest: Go to the drawer menu and check if there’s a Premium tag under your name. If you don’t, please follow the steps below: Sign out from the app. To sign out, you must go to My Global Passport and tap the “Sign out” button. Wait a few minutes. Sign in using the exact same method you used to create your account. For example: a. If you created your account by writing your email andFew readers

• I can’t see subscription prices

  If you’re trying to check our subscription plans and pricing on the app but can’t get any information, we suggest: Try switching your network - from wi-fi to mobile data or the other way around If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability If you’re using wi-fi, moving closer to its source can help you have better stability This issue can also be related to a blockage or sanctions between either your countryFew readers

• Shuffled letters in the transcript

  If you’re facing shuffled or unusual letters on your transcript like in the example below, we recommend: Step 1: Check if you’re signed in - you should be able to check your Global Passport on the drawer menu. If you’re logged in, go to step 2 - otherwise, go to step 3. Step 2: Sign off from the app and wait a couple of minutes Step 3: Sign in again by using the exact sameFew readers

• I have audio and video issues

  If you connect to someone and notice your partner’s video and audio are presenting issues, we first suggest: Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using wi-fi, try to get closer to its source - that will help you improve stability. If you’re using mobile data, moving to a place where you get a better signal can help you improve speed and stability. Make sure you have the latest version of the app (you can check it in the AppFew readers

• People don't hear me

  If you connect to somebody and they can’t hear you, we first suggest you try: Check if you’re not muted. Try tapping the microphone button to deactivate and activate your mic again. Try to use earphones (wired or Bluetooth). We recommend you connect them before opening the app If you were using earphones, try switching to the loudspeaker. Try checking and switching networks or improving it - getting closer to a wi-fi source or getting a better mobile data signal can improve speedFew readers

• I'm facing video issues

  If you don’t see your partner on a video call, then please pay attention to the screen: if the screen is black it means they’re blocking the camera or having issues. We suggest you ask your partner if his camera is on and open. if the screen is showing their profile photo/icon, then their camera is turned off. The app has a feature to choose to turn on or off the camera. Some of our users are too shy to use the video call feature. If that isn’t the case, please write us at appfeedback@reaFew readers

• About the RealLife English app

  English isn’t just something you learn — it’s something you live. It’s the key to connecting with people, exploring new cultures, and unlocking endless opportunities. But Real-Life fluency doesn’t happen in textbooks. It happens when you listen, speak, and immerse yourself in real-world English. That’s why we created the RealLife App — your bridge to the world, helping you experience English in the most FUN, NATURAL, and CONVENIENT way. With the RealLife English appFew readers

• How to download the app

  You can find the RealLife English App on this Google Play Store Page (Android), or on the RealLife English App Store Page (iOS). If you have questions, problems downloadFew readers

• I am having problems to create an account or signing in

  The cases where our learners can’t log in are often related to the location that they are connecting from. It’s rare, but when it does happen, there’s a good chance it’s servers blocking connections based on location, such as: You live in a country (China, Iran) that is blocking our servers (or vice versa) You are connecting from a place that has stronger firewalls that restrict access (like a government building, university, or some companies) Some internet providers block certain serverSome readers

• How to delete my RealLife App account

  We're sorry to see you go! Could you share what led to your decision? Your feedback helps us improve and create the best English learning experience for our users. Feel free to reach out at appfeedback@reallifeglobal.com — we’d love to hear from you! You can delete your account directly in the app: Go to your profile Choose My Global Passport Scroll down to Delete my account Proceed with the following steps (https://storage.crisp.chat/users/helpdesk/website/720d5603548b3400/account-Few readers

• How to update the RealLife English app

  If you see an "Update Required" screen when opening the RealLife App, it means that you need to install the latest version. Updating ensures that you have access to the newest features, bug fixes, and improvements. How to Update the App Android (Google Play Store) If the Google Play Store does not show an "Update" button for the RealLife App, try the following: Wait a little longer – Sometimes, the Play Store takes time to refresh its cache and display the update option.Few readers