Articles on: RealLife App

I have audio and video issues

If you connect to someone and notice your partner’s video and audio are presenting issues, we first suggest:

Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using wi-fi, try to get closer to its source - that will help you improve stability. If you’re using mobile data, moving to a place where you get a better signal can help you improve speed and stability.
Make sure you have the latest version of the app (you can check it in the App Store).
Try to turn off your camera or make an audio-call only and see if it gets better.

To diagnose the issue for us, please try to make 5 calls. If you had this issue (simultaneous audio and video issues) on more than 3 , then please write to us at and let us know.

Also, please describe a bit more about the issue that you’re having. We need the following information:

how often did it happen in your test? (from X calls, how many you faced these issues and how many you don’t)
your phone model and system version (iOS or Android)
do you know how fast your internet connection is? (can you test it on this page and send us a screenshot at this page?).
Are you using a VPN?

This information helps us diagnose your issue, and if necessary, pass it on to the product team at

Updated on: 01/05/2024

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