The content of the app isn't loading
If you’re facing issues with the content of the app not loading, we suggest you:
Make sure you have the latest version of the app (you can check it in your App Store).
Try switching your network - from wi-fi to mobile data or the other way around
If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
If you’re using wi-fi, moving closer to its source can help you have better stability
If the suggestions above don’t help, write us at appfeedback@reallifeglobal.com so we can investigate it further. As much of the following information will be really helpful to assist you:
your phone model and system version (iOS or Android)
RealLife app version installed on your phone (You can find this information on the app - tap your picture and check the info above the "Send Feedback" button.
When did it start? How often does it happen?
Are you using a VPN?
You need a good and stable connection for it to work. It would be extra helpful if you could download Ookla's application, change the server to CarolinaConnect (Lexington, SC), proceed with the test, and take a screenshot with the results, so we can take a better look. We'll be sharing a visual with the steps below:
This information helps us diagnose your issue and pass it on to the product team if necessary.
Make sure you have the latest version of the app (you can check it in your App Store).
Try switching your network - from wi-fi to mobile data or the other way around
If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
If you’re using wi-fi, moving closer to its source can help you have better stability
If the suggestions above don’t help, write us at appfeedback@reallifeglobal.com so we can investigate it further. As much of the following information will be really helpful to assist you:
your phone model and system version (iOS or Android)
RealLife app version installed on your phone (You can find this information on the app - tap your picture and check the info above the "Send Feedback" button.
When did it start? How often does it happen?
Are you using a VPN?
You need a good and stable connection for it to work. It would be extra helpful if you could download Ookla's application, change the server to CarolinaConnect (Lexington, SC), proceed with the test, and take a screenshot with the results, so we can take a better look. We'll be sharing a visual with the steps below:
This information helps us diagnose your issue and pass it on to the product team if necessary.
Updated on: 27/02/2025
Thank you!