The content of the app isn't loading
If you’re facing issues with the content of the app not loading, we suggest you:
Make sure you have the latest version of the app (you can check it in your App Store).
Try switching your network - from wi-fi to mobile data or the other way around
If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
If you’re using wi-fi, moving closer to its source can help you have better stability
If the suggestions above don’t help, write us at appfeedback@reallifeglobal.com so we can investigate it further. We need the following:
your phone model and system version (iOS or Android)
RealLife app version installed on your phone
How often does it happen?
Do you know how fast your internet connection is? (can you test it here https://fast.com/ and send us a screenshot of this page?). You need good wifi for it to work.
Are you using a VPN?
This information helps us diagnose your issue and pass it on to the product team if necessary.
Make sure you have the latest version of the app (you can check it in your App Store).
Try switching your network - from wi-fi to mobile data or the other way around
If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability
If you’re using wi-fi, moving closer to its source can help you have better stability
If the suggestions above don’t help, write us at appfeedback@reallifeglobal.com so we can investigate it further. We need the following:
your phone model and system version (iOS or Android)
RealLife app version installed on your phone
How often does it happen?
Do you know how fast your internet connection is? (can you test it here https://fast.com/ and send us a screenshot of this page?). You need good wifi for it to work.
Are you using a VPN?
This information helps us diagnose your issue and pass it on to the product team if necessary.
Updated on: 17/07/2024
Thank you!