Why am I having connection problems?
We recognize that the Global Speak Connections don't work 100% of the time. We're constantly improving our technology every day, but you should be able to connect successfully most of the time.
This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control.
We first suggest:
Be sure to stay on the screen while the system connects you - If you leave the screen, you may have connection problems.
Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using mobile data, moving to a place where you get a better signal can help you have better speed and stability. If you’re using wi-fi, moving closer to its source could ensure more stability. We also suggest you check your network speed - you need a good connection speed to work.
Make sure you have the latest version of the app (you can check it in your App Store).
To diagnose the issue for us, please try to make 5 calls. If more than 3 of them failed to connect (the other person never appeared), then please write to us at fluencyteam@reallifeglobal.com and let us know.
Also, please describe a bit more about the issue that you’re having. We need the following information:
how often did it happen in your test? (from X calls, how many succeeded and how many didn’t)
your phone model and system version (iOS or Android)
do you know how fast your internet connection is? (can you test it on this page https://fast.com/ and send us a screenshot at this page?).
can you please go to this page - https://reallifeglobal.com/status/ and take a screenshot of what you see and send it to us?
Did the searching partner screen get stuck in looping or did you get any error messages/notifications?
Are you using a VPN?
If you did get connected but the call dropped after connecting with someone, does the app redirect you to the search automatically or to the feedback screen?
This information helps us diagnose your issue, and if necessary, pass it on to the product team.
This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control.
We first suggest:
Be sure to stay on the screen while the system connects you - If you leave the screen, you may have connection problems.
Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using mobile data, moving to a place where you get a better signal can help you have better speed and stability. If you’re using wi-fi, moving closer to its source could ensure more stability. We also suggest you check your network speed - you need a good connection speed to work.
Make sure you have the latest version of the app (you can check it in your App Store).
To diagnose the issue for us, please try to make 5 calls. If more than 3 of them failed to connect (the other person never appeared), then please write to us at fluencyteam@reallifeglobal.com and let us know.
Also, please describe a bit more about the issue that you’re having. We need the following information:
how often did it happen in your test? (from X calls, how many succeeded and how many didn’t)
your phone model and system version (iOS or Android)
do you know how fast your internet connection is? (can you test it on this page https://fast.com/ and send us a screenshot at this page?).
can you please go to this page - https://reallifeglobal.com/status/ and take a screenshot of what you see and send it to us?
Did the searching partner screen get stuck in looping or did you get any error messages/notifications?
Are you using a VPN?
If you did get connected but the call dropped after connecting with someone, does the app redirect you to the search automatically or to the feedback screen?
This information helps us diagnose your issue, and if necessary, pass it on to the product team.
Updated on: 17/07/2024
Thank you!