Why am I having connection problems?

We recognize that the Global Speak Connections don't work 100% of the time. We're constantly improving our technology every day, but you should be able to connect successfully most of the time.

This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control.

To diagnose the issue for us, please try to make 6 calls. If more than 3 of them failed to connect (the other person never appeared), then please write to us at fluencyteam@reallifeglobal.com and let us know.

Also, please describe a bit more about the issue that you’re having. We need the following information:
how often did it happen in your test? (the % of success vs failed calls)
your phone model and system version (iOS or Android)
do you know how fast your internet connection is? (can you test it on this page https://fast.com/ and send us a screenshot at this page?)
can you please go to this page https://reallifeglobal.com/status/ and take a screenshot of what you see and send it to us?
another link to troubleshoot your case is this one (please open it on your phone). We would need a screenshot of the "connectivity" and "network" tabs.

This information helps us diagnose your issue, and if necessary, pass it on to the product team at appfeedback@reallifeglobal.com.

And also,
are you using a VPN?
are you staying on the screen while the system connects you? If you leave the screen, you will have problems.

To help our technical team find the right solution to your issue, it would be good to know some more details about what is happening there:
- after connecting with someone, does the app redirects you to the search automatically?
- does the call screen open and then the call drops (or another person leaves)?

This information helps us diagnose your issue, and if necessary, pass it on to the product team.

Updated on: 26/11/2021