No sound during conversation
If you connect to somebody and the voice is breaking up or there’s no sound, we first suggest you:
Check if your partner is not muted - a notification will be displayed on the screen
Make sure your audio is turned on. Also, try to manually change the volume
Try switching between modes - Earphone and loud-speaker
Try a few more calls (5 would be ideal) to see if you face the same issue in all of them.
If you’ve been facing this issue often and/or for a few days, we recommend:
Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using mobile data, moving to a place where you get a better signal can help you have better speed and stability. If you’re using wi-fi, moving closer to its source could provide you more stability. We also suggest you check your network speed - you need a good connection speed and stability to work. You can test it here - https://fast.com/
Make sure you have the latest version of the app -you can check it in your App Store:
Google Play (Android devices)
App Store (iOS devices)
Close the app and apply the earphones/headset or a Bluetooth device and see if the sound gets better.
Try to make a call with the video off and see if it gets better.
If it doesn't help, can you please read this article and follow the instructions to share more information with us? Why I Am Having Connection Problems?
If none of the things above help you, please write us at appfeedback@reallifeglobal.com so we can investigate it further
Check if your partner is not muted - a notification will be displayed on the screen
Make sure your audio is turned on. Also, try to manually change the volume
Try switching between modes - Earphone and loud-speaker
Try a few more calls (5 would be ideal) to see if you face the same issue in all of them.
If you’ve been facing this issue often and/or for a few days, we recommend:
Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using mobile data, moving to a place where you get a better signal can help you have better speed and stability. If you’re using wi-fi, moving closer to its source could provide you more stability. We also suggest you check your network speed - you need a good connection speed and stability to work. You can test it here - https://fast.com/
Make sure you have the latest version of the app -you can check it in your App Store:
Google Play (Android devices)
App Store (iOS devices)
Close the app and apply the earphones/headset or a Bluetooth device and see if the sound gets better.
Try to make a call with the video off and see if it gets better.
If it doesn't help, can you please read this article and follow the instructions to share more information with us? Why I Am Having Connection Problems?
If none of the things above help you, please write us at appfeedback@reallifeglobal.com so we can investigate it further
Updated on: 26/04/2024
Thank you!