Articles on: RealLife App

How to Deal with Behavior Violations

Our amazing community of nice, supportive, Global Citizens is an important thing that makes our app stand apart. However, we're working very hard to keep the community safe, wholesome, and learning-focused, so anybody using the app should keep in mind:

The app has a really amazing free and public offering, so a lot of people use it. While most people are serious learners, in a minority of cases, you may run into inappropriate behavior, such as romantic interest, disrespect, racism, and every once a while few cases of nudity.
We do, however, take strong measures to protect the community by:
asking everybody who uses the Global Speak feature to sign/ agree to the Global Citizen Agreement (our community code of conduct),
taking action when violations are reported.

We rely on our users to report violations of the code of conduct (especially more severe cases). You'll have a chance to report any violation after each call, which will be read by us in customer success, who will evaluate (within hours of your report) and take proper action, which is, if appropriate, to warn or block the user in question.

How to report a user

So while the majority of our learners are amazing, we're still figuring out how to build the perfect community,  so we invite people to join us not only in benefiting from our little world beyond borders, but also helping us build and keep it safe!

Updated on: 01/09/2022

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