• What is the Global Passport?

  Currently the Global Passport really is no more than your profile, but we intend to evolve it in many ways to really honor the metaphor of "English being your Global Passport". For example, the passport will show how many countries you've been connected to, which represents your journey around the world and on the way to becoming a Global Citizen - the more countries you visit virtually, the more badges you'll have!Popular

• How to use the RealLife English App

  This is a new app, so if you're confused about something, please don't hesitate to let us know at appfeedback@reallifeglobal.com. This helps us improve the app and make it more intuitive and easier to use. 2 Resources on How to Use the App We recommend that you download the app, and do the Fluency Challenge, which is a short explanation by Ethan.Popular

• Why the 8 minute time limit?

  We know that it's really desirable to extend the conversation with people we feel really connected to. When you use the app, you can collect coins 🪙🪙🪙 that will let you remove the timer (you will get some coins when you complete the Fluency Challenge). Speaking coins are tokens you can use to remove the time limit whenever you want to extend an interesting conversation. You can also buy the coins in the OrdePopular

• Are there Native Speakers on the App?

  While you can enjoy pre-recorded podcast lessons from our native coaches under the Podcast tab, and our coaches might jump on the app every once in a while, the purpose of the Global Speak portion of the app is to connect English speaking learners from around the world (other non-natives), which we strongly believe is an effective strategy to gain fluency. If you're in doubt about the benefit of speaking with non-natives, we highly recommend you listen to this podcast Is it Possible to SpeakPopular

• How to download the podcasts

  The app currently does not provide a "download/ listen offline" feature, but here are a few strategies to listen to our podcast offline (for example, while you're walking your dog, cooking, running, etc 😉) Android: Google Podcasts is a good one ( find/ subscPopular

• How to change your photo on the Reallife app

  If you want to change your profile picture: Tap on the top left on the icon for your picture: Tap on My Global Passport: You can change your picture by taking another one or choosing a picture from your gallery: (https://storage.crisp.chat/users/helpdesk/website/720d5603548b3Popular

• Can I have my camera off while talking?

  We noticed that some students who just start using our app may feel nervous, shy, or embarrassed at the thought that they will press the Speak button and be connected to total strangers. Anyone might feel uncomfortable in this type of situation, especially when they communicate in a foreign language. And the fear to be judged not only by their English but appearance as well freezes them up and doesn't allow the conversation to go smoothly.Some readers

• Is the app safe for children?

  Legally speaking, this app is not made for children under 13. The great majority of people on the app are respectful, nice, supportive. They meet the definition of Global Citizens. They make our app stand apart from other apps. However, there are some important consideSome readers

• How to Deal with Behavior Violations

  Our amazing community of nice, supportive, Global Citizens is an important thing that makes our app stand apart. However, we're working very hard to keep the community safe, wholesome, and learning-focused, so anybody using the app should keep in mind:Some readers

• Why am I having connection problems?

  We recognize that the Global Speak Connections don't work 100% of the time. We're constantly improving our technology every day, but you should be able to connect successfully most of the time. This isn't always a problem with the app, but sometimes other users who have a poor connections or network problems that we can't control. We first suggest: Be sure to stay on the screen while the system connects you - If you leave the screen, you may have connection problems. Make sure you havFew readers

• How to add 4 minutes

  Every conversation has a 4 minute limit, but you can extend an additional 4 minutes if both people agree. If you haven't already, we recommend watching the Global Speak section of this "how to use the app" video: If you want to extend the conversation, you need to request to the other person that you want to extend the conversation by pressing the "+4 minutes" button, which is on the bottom part of the screen, it will help if you ask them "heFew readers

• Speaking with Different Leveled Learners

  Keep in mind that on the RealLife English App you're likely to speak with English learners of all levels - even people that struggle to communicate. Just like any learning community, there's always people at higher and lower levels, and moments where you'll give (teach) and moments where you'll receive (learn). A few reasons why we believe in this: Even if the person is at a lower level, you'll still be practicing your English and building fluency. The idea that the person's mistakes are cFew readers

• Does the App track my location?

  It’s a very good practice to be cautious about sharing your personal info with others. We understand. The app is safe, we don’t collect your personal data or do anything with it, but if we search your profile in our system, it does show from where you’re using it. Just so you know, this is tracked by Google and Apple too. The app connects you to your speaking partners randomly, but they don’t know about your location unless you communicate that on your profile. If you want to ask about anFew readers

• How to have a great conversation on the App

  If you want to improve the quality of your connections with other students on our app, please check out what we have here for you! To have a confident and successful conversation in order to practice your speaking it might be very helpful if students did a little prep work before going to the app. Here are some options to consider: make a list of topics you are interested in and prepare questions for your partner. It is important that you answer them as well, as you can get the same questionFew readers

• Available Devices for the RealLife App

  At the moment, the app is available for both iOs (iPhone, iPad) users or Android phones. It is not available only for desktop computers or Android Tablets at the moment. If you're an iOS user, you can download it here, and on Android click here to download it. If you have any issues, questions or concerns don't hesitate to send us a message at appFew readers

• How to leave a review about the App

  How to leave a review from inside the app We are very grateful for people who leave us a review about the RealLife App (or even our podcast). This helps our rating, and allows our app to help more and more people. If you want to leave us a review follow the steps: tap on your profile picture tap on the Connect with us button choose "Share my story or experience" rate the app (5 stars will make us happy!) tap on Continue to Play Store (this will help us spread our app around theFew readers

• Global Citizen Commitment

  Welcome to the Global Speak! We invite you to a world beyond borders where you will connect to speak English with other learners from around the world. To keep our community amazing we need you to make a commitment (promise) to bring your best, most global Citizen self. As a RealLife Global Citizen you promise to: Always be respectful to your speaking partners - kind, patient, supportive of cultural and linguistic difference Not flirt with or express romantic interest in your partnerFew readers

• How to change your nickname on the RealLife app

  It's important to have a proper name displayed near your picture. We understand it. If you want to change your name: Tap on the top left on the icon for your picture. Tap on Edit Passport You can change your name and country now.Few readers

• How to Give Feedback/ Suggestions for the App

  If you have any feedback or suggestions, we receive it with open arms and are always listening. It's learners like you who guide us on making the app RealLife App better. To give feedback inside the App, click on your picture in the upper left, and you'll see an option on the bottom to "send feedback". If you're having any major issues, or problems, or you feel something is broken and you can't usFew readers

• Can't Login

  If you're unable to log-in, there could be a few reasons why this is happening. If you're in Iran or China, please read this article. If you're from another part of the world, please write an e-mail at appfeedback@RealLifeGlobal.com so we can better understand your issue and solve it. Any screenshots, error messages, or other information you can provide is helpful!Few readers

• Nobody Online

  Depending on the time of day, there are certain "down times" that you may have to wait longer time periods (sometimes up to several minutes), as there are less people online (the middle of the night for much of the world). This happens mostly between 2 am and 7 am CEST (9 pm - 2 am BRT/ ART).Few readers

• How to report a user on the RealLife app

  We rely on our users to report violations of the code of conduct (especially more severe cases). You'll have a chance to report any violation after each call. Our Customer Success agents read each piece of feedback and evaluate it (within hours of your report). To send us your feedback about another user you need to take these steps: When you finish a conversation with anyone there is the ContinueFew readers

• No sound during conversation

  If you connect to somebody and the voice is breaking up or there’s no sound, we first suggest you: Check if your partner is not muted - a notification will be displayed on the screen Make sure your audio is turned on. Also, try to manually change the volume Try switching between modes - Earphone and loud-speaker Try a few more calls (5 would be ideal) to see if you face the same issue in all of them. If you’ve been facing this issue often and/or for a few days, we recommend: Make suFew readers

• Why are there bugs and issues?

  The RealLife App is brand new, and while we believe (and we've been told by many learners) that our app is very useful, there's still many bugs and things that need to be improved. Rest assured that we have a small, but extremely dedicated team listening to your piece of feedback, working very hard every day to make the app more stable, faster, and more valuable. Little by little the app will improve, we'll launch new features, we'll fix bugs, and with the indispensable collaboration of learFew readers

• How to give permissions for camera and audio

  We ask you for permission to use your camera and audio when you first open the speaking part. If for some reason that didn't happen, now you can go to the settings of your phone: 👉 find Permissions 👉 find RealLife English app 👉 turn on the necessary permissions You can also turn on or off your camera for a conversation. Before you do it we encourage you to check this article. (https://storage.Few readers

• Recommend the App to your friends

  open the RealLife English app tap on your profile picture tap "Recommend app" and share the information with your friends frame recommend the app.mp4 (https://s3.us-west-2.amazonaws.com/secure.notion-static.com/fe1f1baa-35f9-4b9a-b380-df4b9bc37806/recommendtheapp.mp4?X-Amz-Algorithm=AWS4-HMAFew readers

• Is the RealLife App free?

  Our mission is to build a world beyond borders. For that reason, we share the free version of the app so that everyone, no matter their financial conditions had a chance to participate in our mission. The free version of the app includes all podcasts with notes and 5 flashcards for every episode. The last podcast is always available with a full transcript. You can also have short conversations with other English learners for free. Let's build the world beyond borders together! MakeFew readers

• Can I run the app on my computer?

  We know how convenient and helpful it can be to use the RealLife English app on your computer. At this moment, the app is still fully designed for Android and Apple smartphones, not supporting computers. We are aware that some Mac computers are now able to emulate many apps from the App Store, including ours - but as they are not designed for this type of device, you may find issues - which, for now, is our App’s case. Having the app available for computers is among our plans - so you can expecFew readers

• The content of the app isn't loading

  If you’re facing issues with the content of the app not loading, we suggest you: Make sure you have the latest version of the app (you can check it in your App Store). Try switching your network - from wi-fi to mobile data or the other way around If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability If you’re using wi-fi, moving closer to its source can help you have better stability If the suggestions above don’tFew readers

• Can't access my Premium features

  If you’re a Premium user and, for some reason, stopped having access to your Premium features we suggest: Go to the drawer menu and check if there’s a Premium tag under your name. If you don’t, please follow the steps below: Sign out from the app. To sign out, you must go to My Global Passport and tap the “Sign out” button. Wait a few minutes. Sign in using the exact same method you used to create your account. For example: a. If you created your account by writing your email andFew readers

• I can’t see subscription prices

  If you’re trying to check our subscription plans and pricing on the app but can’t get any information, we suggest: Try switching your network - from wi-fi to mobile data or the other way around If you’re using mobile data, moving to a place where you can get a better signal can help you have better speed and stability If you’re using wi-fi, moving closer to its source can help you have better stability This issue can also be related to a blockage or sanctions between either your countryFew readers

• Shuffled letters in the transcript

  If you’re facing shuffled or unusual letters on your transcript like in the example below, we recommend: Step 1: Check if you’re signed in - you should be able to check your Global Passport on the drawer menu. If you’re logged in, go to step 2 - otherwise, go to step 3. Step 2: Sign off from the app and wait a couple of minutes Step 3: Sign in again by using the exact sameFew readers

• People don't hear me

  If you connect to somebody and they can’t hear you, we first suggest you try: Check if you’re not muted. Try tapping the microphone button to deactivate and activate your mic again. Try to use earphones (wired or Bluetooth). We recommend you connect them before opening the app If you were using earphones, try switching to the loudspeaker. Try checking and switching networks or improving it - getting closer to a wi-fi source or getting a better mobile data signal can improve speedFew readers

• I have audio and video issues

  If you connect to someone and notice your partner’s video and audio are presenting issues, we first suggest: Make sure you have a stable internet connection. Try switching between wi-fi and mobile data. If you’re using wi-fi, try to get closer to its source - that will help you improve stability. If you’re using mobile data, moving to a place where you get a better signal can help you improve speed and stability. Make sure you have the latest version of the app (you can check it in the AppFew readers

• I'm facing video issues

  If you don’t see your partner on a video call, then please pay attention to the screen: if the screen is black it means they’re blocking the camera or having issues. We suggest you ask your partner if his camera is on and open. if the screen is showing their profile photo/icon, then their camera is turned off. The app has a feature to choose to turn on or off the camera. Some of our users are too shy to use the video call feature. If that isn’t the case, please write us at appfeedback@reaFew readers

• About the RealLife English app

  We are happy that you are interested in our app. It is a tool that we developed to guide you beyond the classroom, to live, learn, and speak English in the real world. With our RealLife English app, you can practice listening to native speech and speak with other learners from around the world while also discovering new cultures. In addition to that, you can get a full interactive transcript and vocabulary for our RealLife English Podcast and Beyond Borders Talk Show episodes. JoinFew readers

• How to download the app

  You can find the RealLife English App on this Google Play Store Page (Android), or on the RealLife English App Store Page (iOS). If you have questions, problems downloadFew readers

• I am having problems to create an account or signing in

  Cases, where our learners can’t login, are often related to the location that you are connecting from. It’s rare, but when it does happen, there’s a good chance it’s servers blocking connections based on location, such as: You live in a country (China, Iran) that is blocking our servers (or vice versa) You are connecting from a place that has stronger firewalls that restrict access (like a government building, university, or some companies) Some internet providers block certain serversSome readers

• How to delete my RealLife App account

  We feel sorry that you want to leave us. Could you tell us more about why you leaving us? We want to bring the best English experience to our users so we are open to your feedback at appfeddback@reallifeglobal.com You can delete your account directly in the app: go to your profile choose My Global Passport scroll down to Delete my account delete accountFew readers

• How to update the RealLife English app

  If you see an "Update Required" screen, the app needs to be updated. Please follow the download and update instructions. How to download the App If you're trying to update the RealLife App, but Google Play Store doesn't offer an option, you might: Need to wait until the app reloads its cache by itself. Force the cache update manually Please check these instructions on how to do it. (https://www.notion.so/realliFew readers